Availability of goods

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The availability of goods provides information on whether a product or item that customers want to purchase is in stock and can therefore be bought.

What is it all about?

What does availability of goods mean?
How does METRO determine the availability of goods?

The availability of goods provides information on whether an item intended for customer sale is physically available.

How METRO determines the availability of goods

METRO determines the availability of goods by comparing the aggregated share of active and in-stock items in the METRO countries at the end of the day with the total number of active items of the day (excluding ultra-fresh, tobacco and petrol). METRO considers an item to be active if it is scheduled to be available for sale in the stores at a specific time.

The availability of goods is considered a key performance indicator for assessing and monitoring the implementation of the sCore strategy. Other key performance indicators are the digital sales share and the sales share of regularly returning customers.

Full shelves at the METRO wholesale store

Hello METRO

Full shelves despite supply shortages?

Customer asks, METRO answers: How do you ensure the availability of goods? How do you react to supply shortages?

Supply bottlenecks are a recurring problem for many companies. Thanks to high stock levels, an expanded supplier network and product alternatives from METRO's own brands, METRO nevertheless ensures the best possible availability of goods.