Thank you for your interest in our website and our services. For us, data is the basis for excellent service. However, our most important asset is the trust of our customers. Protecting customer data and using it only in the way our customers expect, is our number one priority. The following privacy notice is therefore intended to inform you about the processing of your personal data and your rights in this processing in accordance with the European General Data Protection Regulation ("GDPR") and other applicable data protection regulations.
1. General information
1.1 Responsible for the operation of this website is METRO AG, Metro-Straße 1, 40235 Duesseldorf, Germany (hereinafter "METRO", "we" or "us"). METRO attaches great importance to the protection of your personal data.
1.2 If you have any questions about privacy and data protection, you can contact our data protection officer using the following contact details: METRO AG, Data Protection Officer, Metro-Straße 1, 40235 Duesseldorf, Germany, email: firstname.lastname@example.org.
2. Processing of Personal Data and Transfer to Third Parties
2.2 If you contact us (for example via an enquiry at email@example.com), we only collect, process and use the personal data that you have made available to us and that is necessary to process and respond to your enquiry.
2.3 You can register for our information service using a separate form. After you have filled out the relevant registration form and, by doing so, sent us your personal data supplied therein as well as your consent to the use of your data for the purposes selected by you, we will send you a confirmation email. The sending of our information takes place only with your consent and is based on Article 6(1), first sentence, letter a) GDPR. You can opt out of receiving the information at any time via the respective link at the bottom of each message that you receive from us.
The following section takes a closer look at specific cookies.
3.2 On this website, we use Siteimprove Analytics, a web analysis service of Siteimprove GmbH, Kurfürstendamm 56, 10707 Berlin, Germany. We use Siteimprove Anlaytics to analyse website use by users in order to monitor the functionality of our websites (e.g. accessibility of our texts, functionality of links, etc.) and to provide our visitors with the most pleasant and useful experience possible. For example, your anonymised IP address, your browser and operating system, the URL visited, page title, length of stay and other statistical data are temporarily collected, which are used exclusively for quality checks. Their evaluation helps us to continuously improve our services for you.
The data Siteimprove collects and processes from European customers is stored in the EU. The dedicated data centres are located in Germany and Denmark.
- Pingdom Monitoring – monitors the technical functions and availability of our website.
- d.vinci – job portal, where we publish our job offers, which you can also access via our website
- Investis – display of the stock ticker and a mini chart on our website in the Investor Relations section
- SOLR instances (internal search services) – a powerful full-text search technology within our website
4. Provision of personal data and retention periods
The provision of your personal data is voluntary. You are not legally obliged to make your personal data available to us. If you choose not to make your personal data available to us, this has no consequences for you, except that you cannot use our services. Personal data that you make available to us via our website will only be stored until the purpose for which it was processed has been fulfilled or until you tell us to delete your data. We allow you to inspect, modify and delete your data stored with us via a safe procedure, by following the references that you receive from us in all correspondence. Deviating retention periods may, however, result from a legitimate interest of METRO (e.g. to guarantee data security and to prevent misuse). Personal data that we have to store due to legal or contractual retention obligations will be blocked.
5. Social media
Our website contains simple links to the following social media networks:
- Facebook (operated by: Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA)
- Twitter (operated by: Twitter Inc., 795 Folsom St., Suite 600, San Francisco, CA 94107, USA)
- XING (operated by: XING SE, Dammtorstraße 30, 20354 Hamburg, Germany)
- LinkedIn (operated by: LinkedIn Ireland Unlimited Company, Wilton Place, Dublin 2, Ireland)
- Youtube (operated by: Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA)
In these cases, a transfer of data to the social media operators mentioned only takes place if the corresponding icon (e.g. the "f" of Facebook or the bird symbol of Twitter) is clicked. If you click on one of these icons, a page of the corresponding social media operator opens in a popup window. There, you can publish information about our products according to the regulations of the social media operator.
Furthermore, on some of the sites offered by us freely accessible content from the third-party providers Youtube or Twitter is displayed. We do not transmit personal information to these third parties to display the content. YouTube and Twitter have their own cookie and privacy policies which we do not control. Please inform yourself about the data collected by third-party providers from the respective provider.
We also use Facebook Pixel, a tool operated by Facebook Ireland Ltd, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland ("Facebook"), on our website for the analysis, optimization and economic operation of the website. With the help of Facebook Pixel, Facebook is able to determine the visitors of our website as a target group for the display of Facebook ads. Accordingly, we use Facebook Pixel to display the Facebook ads we post only to Facebook users who have shown an interest in our website. This means that with the help of Facebook Pixel we want to ensure that our Facebook ads correspond to the potential interest of the users and are not annoying. We can also use Facebook Pixel to track the effectiveness of Facebook ads for statistical and market research purposes by seeing whether users have been redirected to our website after clicking on a Facebook ad (so-called "conversion" or "visitor interaction").
The processing is legally based on Art. 6 paragraph 1 sentence 1 letter a) GDPR.
You may opt out of Facebook Pixel and the collection and use of your information to display Facebook ads. To configure what types of ads you see within Facebook, you can go to the page set up by Facebook and follow the instructions on the settings for usage-based ads: www.facebook.com/settings?tab=ads. The settings are platform-independent, i.e. they are applied to all devices, such as desktop computers or mobile devices.
You can also prevent us from using Facebook Pixel by disabling this cooky in the marketing cookies on our website.
6. Your rights
to exercise your rights under the GDPR to
- obtain information about the processing of your personal data and a copy of this data (Art. 15 GDPR),
- rectification of inaccurate and completion of incomplete personal data (Art. 16 GDPR),
- erasure of your personal data and, if these have been made public, that METRO informs other controllers about the erasure request (Art. 17 GDPR),
- restriction of processing of your personal data (Art. 18 GDPR),
- data portability, so that your personal data is transmitted to you in a structured, commonly used and machine-readable format and the right to transmit this data to another controller without any hindrance from METRO (Art. 20 GDPR),
- withdrawal of consent given; the withdrawal does not affect the lawfulness of processing based on consent before its withdrawal (Art. 7 GDPR) and
- object to processing of your data (Art. 21 GDPR),
you can contact METRO’s Data Protection Officer (firstname.lastname@example.org) at any time. You also have the right to lodge a complaint with the competent supervisory authority if you consider the data processing to be incompatible with the GDPR (Art. 77 GDPR).
Last amended: May 2018
Cookies - Information and Settings