More speed - more efficiency
Maico Strauss cites an example in which theory and practice collided and in which, as an IT specialist, he drew important conclusions from the practical test: "Usually drivers wear protective gloves when loading and unloading, which they do not take off - even if they hold a block for the customer to sign off the goods received after they have delivered the goods. We were not aware of this when we defined the processes. The first prototype of our app was far too filigree - the buttons could not be operated in a user-friendly way with gloves on. Much too impractical for the drivers".
The concrete feedback was immediately implemented by the developer team in the next sprint. The keys of the device were made larger and the team also planned an additional pen for easier operation. It was an agile process: while the project was still going on, new functions were continuously tested and incorporated with the users.
The work has paid off: With the help of the Driver app, data can now be transparently traced and the driver's work steps can be made more efficient. The app optimizes route planning and always determines the optimal route for the driver based on a geographical factor and a time factor. In addition, the time and effort required for administrative work is reduced and around 50% paper can be saved. And thanks to optimized processes and a fast and efficient delivery service, the satisfaction of both drivers and customers increases.