What is hospitality all about?
The hospitality industry is nothing without hospitality. After all, dining is about creating a place where guests are welcomed and looked after with warmth and friendliness. How restaurateurs put hospitality into practice is a matter of individual style. For Michaël, being a host is about more than just a warm welcome: ‘To me, hospitality is the art of making every guest feel valued, comfortable and special. It’s about creating an atmosphere where guests feel at ease and can enjoy the moment.’ If it were only about good food, guests could simply pick it up and eat at home. But many people prefer going to a restaurant because they enjoy being a guest. ‘Hospitality is about understanding what the guest wants and delivering it’, says Glenn Wichmann, Gastro Consultant at METRO. Wichmann, who holds a degree in business administration and is responsible for the entire northern Germany region, himself has 20 years of experience in the hospitality industry. ‘It’s about creating the perfect experience.’