Both customer managers jointly present ‘one face to the customer’
But generally speaking, things are going well between these two very different men. After only a few months working together as a team, they complement each other perfectly. ‘We decide together what we do and how, and which customers we address in a certain period of time’, says Al-Jaeibaje. Both customer managers jointly present ‘one face to the customer’. ‘When I call the customers I see today a week later, the mutual trust between us is already very different than before.’ And when a customer tells them: ‘Here, take a look at my menu and let’s talk about what you can do for me next week’ – they both know that they managed to convince another restaurateur to choose METRO as a partner. They also understand that this success comes with the responsibility to always stay focused on the business success of this restaurateur.