Conoscenti’s verdict: ‘I think the product is fantastic. It’s very light and easy to carry around, such as when you need to take it to events. The pasta cooker is energy efficient, easy to use and heats the water in just a few minutes, so I can prepare the pasta very quickly.’ Additionally, Conoscenti can cook up to 20 portions of pasta before he has to add more water to compensate for the amount lost due to evaporation. And in his opinion, the maximum portion size of 200 grams is now definitely large enough.
After roughly a year and a half of development time, the pasta cooker was ready in early 2021 and is already available in the first METRO countries. A process that is very detailed and comprehensive, but worth it, as Ayva emphasizes: ‘We don’t just buy some product off the shelf. Instead, we really look at things through the customers’ eyes and develop the products so that they fulfil the customers’ wishes – with real teamwork.’ The results speak for themselves: METRO Professional products see only about half as many returns as comparable local products. ‘The trust our local employees have in the products is very high, which is very important to us and something we’re really happy about,’ Ayva reports. ‘Because at the end of the day, we can only grow together,’ concludes Giancarlo Conoscenti. ‘That’s why we all work to help our customers succeed – that’s our business and our passion.’