Freedom thanks to digital solutions
One reason for the great success of the book canteen is Taudtmann’s diligent digitisation of all business processes. The innovative solutions by Hospitality Digital, a subsidiary of METRO AG, help him control and optimise his operations. The ‘Gastro Cockpit’ management dashboard, the heart of the system, displays the most important key figures: service, sales, break-even, table analysis and top sellers. It takes all data from the cash register system. Additional information, such as the weather forecast, can be added optionally.
The tool by Planday helps him plan his staffing strategy and functions as a central communication platform for him and his employees. Taudtmann explained: “We can easily swap shifts, process holiday requests and update data. My employees are very happy with the system.” And what about the guests? “The guests only encounter our digital infrastructure on a handful of occasions.” He smiles. “The coffee and cake stay analogue, and so do my books – thank God!” What the guests do notice, however, is the structural change. All tables are equipped with an ‘order cube’: a futuristic, glowing cube that allows customers to call a waiter. This system minimises waiting times while maximising the utilisation of all stations. The kitchen and bar receive a steady stream of orders rather than being overwhelmed by large bundles of orders all at once.